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Halloween Masks - FAQ

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Frequenty Asked Questions

How do I care for these masks once I get it?

What is the best way to clean a latex mask?

Are these masks in stores?

What if it doesn't fit?

What forms of payment do you accept?

Will you take a C.O.D.?

Can you ship overseas?

My order just came in and something is missing. What do I do?

When I am on the purchase page and I click to buy, nothing happens. What gives?

Do you ship to Canada?

Can I get a mask in time for Halloween?

Can I get my mask by (insert your date here)?

Can I get a catalog?

Do you send to APO or FPO?

 

Keep them on a wigstand, or something roughly head-shaped. Keep them out of heat. Keep them out of sunlight and flourescent lighting. If the mask becomes distorted (remember latex is a natural product) use a blowdrier on the low-heat setting. Store covered in plastic, or in a sealed display case.

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Never clean a latex mask with anything based on petroleum, even petroleum jelly. Instead, use a hand or facial cream once in a while. To clean, rinse with warm, soapy water. Masks get dirty quickly.

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Most are not available in stores, especially the studio masks. The less expensive masks may be locally available.

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If it is too loose, you can glue some new and unused sponges into the inside using rubber cement or silicone bathtub caulk. If it is too tight, you might consider slitting the back. However, it is very rare that a mask is too tight as the artists design their pieces with wearability in mind.

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Cards accepted: American Express - Discover - MasterCard - Visa.

Make checks and money orders to Lutz Enterprises, Ltd.., and send to P.O. Box 270251, Hartford, WI 53027. Include information on what your are purchasing, and where to send it. Include phone numbers and email contacts. Include all shipping and taxes or the item will not be sent.

Paypal is accepted at mimsinc@aol.com, but if you do not include shipping and taxes, IT WILL NOT BE SENT.

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Will we take a C.O.D.? No, sorry.

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Yes, we do ship internationally. It will cost more to ship your order internationally than within the United States. Delivery times are also longer for international shipping.

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Often when you purchase more than one item, it will come from more than one studio or warehouse. This means that the rest of your order is being sent separately and can sometimes arrive at different times.

Another possibililty is that one of the items is out of stock. When this occurs, the amount of that item plus its shipping will be refunded back to your card (or paypal or check in the mail).

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It is possible there is a broken link, please send us an email (see below). If the item is discontinued or out of stock, it will say so on the purchase page.

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Yes, we do ship to our neighbors to the North. International shipping rates and delivery times apply.

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By Halloween - it is safe to assume that your mask will arrive by Halloween. If an item is no longer available by Halloween, the studio will inform us and we will update those pages.

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By such and such date - we cannot make promises on delivery times, and do not accept refunds for any non-Halloween deadline. You can always email and ask.

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This site is updated so frequently that a catalog would be out of date before it even made it to print. I will just say that the site itself is our catalog.

Catalogs are also very, very expensive.

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Most studios will send to APO and FPO. Go ahead and order. We will notify you of any problems before going further with the order, so be sure to inlclude accurate email info.

There is a specific clause for APO and FPO customers, they must accept their items as non refundable and theirs for good once it is shipped.... even if it does not arrive at all.

APO and FPO service is through the US Postal Service, and we do not have tracking. Service can also be spotty, slow, or nonexistent. APO and FPO customers agree to this condition whenever they place an order.

Still haven't answered your question? Write us!




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Lutz Enterprises, Ltd. • P.O. Box 270251 • Hartford, WI • 53027 Copyright 2003 - 2010 Lutz Enterprises, Ltd. and the participating artists.
No reproduction in whole or in part is permitted without written consent from the webmaster, and is punishable by any and all applicable laws.
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