F.A.Q.
How do I care for these masks
once I get it?
What is the best way to clean
a latex mask?
Are these masks in stores?
What if it doesn't fit?
What forms of payment do you
accept?
Will you take a c.o.d.?
Can you ship overseas?
My order just came in and something
is missing. What do I do?
When I am on the purchase page
and I click to buy, nothing happens. What gives?
Do you ship to Canada?
Can I get a mask in time for
Halloween?
Can I get my mask by (insert
your date here)?
Can I get a catalog?
Do you send to APO or FPO?
Keep them on a wigstand,
or something roughly head-shaped. Keep them out of heat. Keep
them out of sunlight and flourescent lighting. If the mask
becomes distorted (remember latex is a natural product) use
a blowdrier on the low-heat setting. Store covered in plastic,
or in a sealed display case.
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Never clean a latex mask
with anything based on petroleum, even petroleum jelly. Instead,
use a hand or facial cream once in a while. To clean, rinse
with warm, soapy water. Masks get dirty quickly.
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Most are not available
in stores, especially the studio masks. The less expensive
masks may be locally available.
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If it is too loose, you can
glue some new and unused sponges into the inside using rubber
cement or silicone bathtub caulk. If it is too tight, you
might consider slitting the back. However, it is very rare
that a mask is too tight as the artists design their pieces
with wearability in mind.
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Cards accepted: American Express
- Discover - MasterCard - Visa.
Make checks and money orders to Genius Goods,
Inc., and send to 1428 Majestic Forest Lane, Waxhaw NC 28173.
Include information on what your are purchasing, and where
to send it. Include phone numbers and email contacts. Include
all shipping and taxes or the item will not be sent.
Paypal is accepted at paypal@geniusgoods.com,
but if you do not include shipping and taxes, IT WILL NOT
BE SENT.
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Will we take a c.o.d.? No,
sorry.
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No, not anymore. I got hit
hard by thieves in 2003 (you creeps know who you are), and
I do not send anywhere outside of the U.S.
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Often when you purchase more
than one item, it will come from more than one studio or warehouse.
This means that the rest of your order is being sent separately
and can sometimes arrive at different times.
Another possibililty is that one of the items
is out of stock. When this occurs, the amount of that item
plus its shipping will be refunded back to your card (or paypal
or check in the mail).
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It is possible there is
a broken link, please send me an email (see below). If the
item is discontinued or out of stock, it will say so on the
purchase page.
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I wish I could still send to
our good neighbors to the North, but due to the measure enacted
by the post 9-11 US, it is no longer financially feasible.
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By Halloween - it is safe
to assume that your mask will arrive by Halloween. If an item
is no longer available by Halloween, the studio will inform
me and I will update those pages.
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By such and such date - I
cannot make promises on delivery times, and do not accept
refunds for any non-Halloween deadline. You can always email
and ask.
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This site is updated so frequently
that a catalog would be out of date before it even made it
to print. I will just say that the site itself is our catalog.
Catalogs are also very, very expensive.
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Most studios will send to
APO and FPO. Go ahead and order. I will notify you of any
problems before going further with the order, so be sure to
inlclude accurate email info.
There is a specific clause for APO and FPO customers,
they must accept their items as non refundable and theirs
for good once it is shipped.... even if it does not arrive
at all.
APO and FPO service is through the US Postal
Service, and I do not have tracking. Service can also be spotty,
slow, or nonexistent. APO and FPO customers agree to this
condition whenever they place an order.
Still haven't answered your question? Write
me!
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